Otter.ai
AI meeting assistant that transcribes, summarises and generates action items automatically
We review pricing and features regularly, but check them on the official site before subscribing. How we review.
What is Otter.ai?
Otter.ai is an AI-powered transcription and conversation intelligence platform that automatically records and transcribes meetings in real time on Zoom, Google Meet, Microsoft Teams and other platforms. It generates automatic summaries, identifies speakers, captures action items and lets you search across all your meeting knowledge. Built for sales, education, media and recruitment teams that need to capture and act on information from conversations.
Pros
- Highly accurate real-time transcription in 6 languages including Spanish
- Generous free plan with 300 minutes a month to get started
- Deep integration with 50+ tools including Zoom, Google Meet, Slack, Salesforce and CRMs
- Advanced AI Chat to ask questions about meetings and generate automatic summaries
Cons
- The public API is only available on the Enterprise plan, limiting developer access
- Interface and customer support are English-only despite supporting Spanish transcription
- Monthly minute limits per plan can be restrictive for heavy users
- Documented privacy concerns around the use of data for AI training
What Otter.ai is like in practice
Where it stands out
It transcribes meetings live and returns a summary with decisions and action items separated, and leaves the history searchable: you can recover what was said about a topic months ago without listening again. For teams with many meetings and little written memory, that turns hours of audio into consultable material.
Where it falls short
Its accuracy in English is notably better than in Spanish, and in Spanish it struggles with overlapping speakers and regional accents, which is normal in a real meeting. And recording means telling the other attendees: in the EU voice is personal data and being on the call is not consent.
How its pricing works
The free plan gives enough monthly minutes to judge accuracy on your own meetings, which is the test to run. Paid tiers scale by minutes and per user, and that is the team trap: the price multiplies by every person even if only one reads the summaries.
Is Otter.ai right for you?
Yes, if…
You have daily meetings and want real-time transcription with summaries and action items, integrated with Zoom, Meet, Teams or your CRM. The free plan gives 300 minutes a month.
No, if…
You dislike a visible bot joining the call — Granola listens without appearing — or you need an API: that is Enterprise only.
Frequently asked questions
Does Otter.ai transcribe in Spanish?
Yes, Otter supports real-time transcription in Spanish, although the interface is still English-only. You can select Spanish in the settings.
Is there a free plan?
Yes, the free Basic plan includes 300 minutes a month, a 30-minute maximum per conversation and integration with Zoom, Teams and Google Meet.
Can I integrate Otter.ai with my application?
Only the Enterprise plan has public API access. Users on other plans can use integrations with Zapier, Slack, Salesforce and other tools.
Where Otter.ai appears
Rankings where we have picked this tool.