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What is Glean?
Glean solves an expensive problem in large companies: knowledge is spread across Slack, Drive, Jira, Confluence, the CRM and fifty other places, and nobody can find anything. It indexes all those sources while respecting each employee's permissions and answers questions citing the exact document. On that foundation it builds agents that carry out tasks with company context.
Pros
- Searches Slack, Drive, Jira, Confluence and the CRM at once
- Respects each employee's permissions in the results
- Answers by citing the document and the person to ask
- Agents that carry out tasks with company context
Cons
- Opaque pricing: everything goes through the sales team
- High minimums: contracts starting in the tens of thousands per year
- Only makes sense above a certain organisation size
What Glean is like in practice
Where it stands out
It searches everything the company uses at once — email, documents, chat, tickets, wiki — and answers with the source, respecting the permissions already in each system. For organisations where information is spread across seven tools and nobody knows where anything is, it solves a problem costing hours every week.
Where it falls short
Its usefulness depends entirely on how tidy your documentation is: if it is scattered, duplicated and out of date, that is what it will confidently answer with. And the critical point is permissions: you must verify it does not create a shortcut around the access controls you already have.
How its pricing works
Negotiated enterprise pricing per user, out of reach for small teams. Before considering it, the honest question is whether the problem is search or tidiness: if the documentation is badly written, an expensive search tool fixes nothing and tidying up is cheaper.
Is Glean right for you?
Yes, if…
You are a large organisation where knowledge is scattered across Slack, Drive, Jira and the CRM, and nobody can find anything: it searches everything at once while respecting each employee's permissions.
No, if…
You are a small team: minimums are around 100 seats and contracts start in the tens of thousands a year. It also does not publish prices — everything goes through sales.
Frequently asked questions
How much does Glean cost?
It does not publish pricing. Industry references put it between $50 and $75/user/month with a minimum of around 100 seats, meaning contracts from about $60,000 a year.
Does it see documents it shouldn't?
No. It indexes while respecting each source's existing permissions, so each employee only finds what they could already see.
Is it suitable for a small business?
Hardly, given the contract minimums. It is built for large organisations with knowledge spread very thin.