What is Glean?
Glean solves an expensive problem in large companies: knowledge is spread across Slack, Drive, Jira, Confluence, the CRM and fifty other places, and nobody can find anything. It indexes all those sources while respecting each employee's permissions and answers questions citing the exact document. On that foundation it builds agents that carry out tasks with company context.
Pros
- Searches Slack, Drive, Jira, Confluence and the CRM at once
- Respects each employee's permissions in the results
- Answers by citing the document and the person to ask
- Agents that carry out tasks with company context
Cons
- Opaque pricing: everything goes through the sales team
- High minimums: contracts starting in the tens of thousands per year
- Only makes sense above a certain organisation size
Frequently asked questions
How much does Glean cost?
It does not publish pricing. Industry references put it between $50 and $75/user/month with a minimum of around 100 seats, meaning contracts from about $60,000 a year.
Does it see documents it shouldn't?
No. It indexes while respecting each source's existing permissions, so each employee only finds what they could already see.
Is it suitable for a small business?
Hardly, given the contract minimums. It is built for large organisations with knowledge spread very thin.